Questions, answered.
How long does shipping take?
Orders are processed within 1–2 business days and typically arrive within 7–10 business days. You'll get a tracking link the moment your order ships, so you can follow it the whole way.
What's your return policy?
If anything isn't right with your order, just email us within 30 days and we'll work it out together. We want you to be happy with your desk.
How do I choose the right size?
Every product page lists the exact dimensions. If you mostly use a laptop and mouse, the smaller sizes are plenty; for a full keyboard-mouse-monitor setup, go larger. When in doubt, size up — that's the more common regret.
What are the mats made of? Are they waterproof?
Each mat is chosen for how it feels under your hands — PU leather, felt-and-cork, and textured finishes. The PU leather surface is water-resistant, so a coffee spill wipes right off. See each product page for its specific material.
How do I care for my desk mat?
Wipe with a slightly damp cloth and let it air-dry flat. Skip soaking and harsh cleaners. Left on your desk or stored flat, it keeps its shape for years.
Where do you ship?
We currently ship across the United States, with free shipping on every order over $35.
How can I reach you?
Email us anytime at support@aovela.com — we usually reply within one business day.